Frequently Asked Questions
Before you contact us, please take a moment to read our FAQs, which may provide answers to your questions. If you cannot find an answer and would like to get in touch with us, please send an email to: support@embolde.com
Q. When will my order arrive?
A. Most orders are processed within 2–4 working days of being placed. An email confirmation with your tracking number will be sent to your email address once the order has been dispatched. Orders are dispatched from our nearest warehouse based on your location. These are estimated times based on current delivery times:
USA and Canada: 7–10 working days
United Kingdom and Europe: 7–15 working days
Australia and New Zealand: 7–15 working days
(Delivery times may vary due to peak shipping periods or public holidays)
A. Orders are usually dispatched within 2–4 working days, sometimes sooner. You will receive a dispatch email once your order has been dispatched, but please check your SPAM/Junk folder in case it has ended up there. If you cannot find your dispatch email or think you may have deleted it, please contact us at support@embolde.com, and we can provide you with real-time information on whether or not your order has been dispatched.
Q. My item arrived broken or damaged – what can I do?
A. Firstly, we apologise if this has happened. To help us sort this out, please take some photos and send them to support@embolde.com. Once we have received them, our team will take care of it. We must be notified within 48 hours of the parcel’s arrival. Please note that we are not responsible for any damage to the packaging, as it is the courier’s responsibility to handle it with care. This is beyond our control.
A. When you order several items at once, they may be dispatched separately, as products are sometimes sent from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all your items at once… you’ll get them in due course!
Q. I need to cancel or change my order. How do I do that?
A. We always do our best to cancel your order, but if your order has already been dispatched or processed, we cannot cancel it. If you would like to change your order – for example, the style, size or delivery address – please contact us as soon as possible. We will do our best to accommodate any changes, provided your order has not already been dispatched. If your order has been dispatched, we cannot change it, but you can return the item if you
A. We offer a 30-day money-back guarantee. If 30 days have passed since you received your purchase, we are unfortunately unable to offer you a refund or exchange. To be eligible for a refund, the item must be in the same condition as when you received it, including the box, packaging and all accessories.
Q. Do you offer a guarantee?
A. Yes, of course! All orders come with a 30-day money-back guarantee. Simply get in touch with us and we’ll be happy to help you with the return.